Important – Coronavirus related notices:

Due to safety precautions, effective 3/17/20 our doors will remain locked until further notice.

If you need to apply for service, an application can be downloaded online, filled out and returned by e-mail to: customercare@quailvalleyud.org; or dropped in our drop box at the office.

If you need to pick up an application, contact the office at 281-499-5539, prior to picking it up, and we can arrange to get an application to you.

See information below concerning different methods of making payments.

Payments can be made by:

  1. By dropping your payment in the drop box on the front porch of our office building.
  2. By paying over the phone.
  3. By mailing your payment to the address on your bill.
  4. By using bill pay with your bank.
  5. By paying on line. Log into quailvalleyud.org. In order to pay online, you can pay by using your checking account or a credit card. You can access the online system and set up a User ID and Password or pay online as a guest.  Please note: you will be accessed a 3% fee when using a credit/debit card and $1.00 fee when using your checking account.
  6. You can pay at a store that does western union payments. Make sure you have a copy of your bill.

*If you have any questions contact the office at: 281-499-5539.*

Emergency Alert – Coronavirus (COVID-19) Information: 

EPA Update: Coronavirus and Drinking Water and Wastewater

There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. For details, visit:  https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

CDC Update: Water Transmission and COVID-19, Drinking Water, Recreational Water and Wastewater: What You Need to Know

According to the Center for Disease Control (CDC), the COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use chlorine disinfection, such as those in Quail Valley Utility District’s Service Area drinking water systems, should remove or inactivate the virus that causes COVID-19.

More Information


For the latest developments in:

  • Area water interruptions due to weather, water line obstructions / breakage
  • Natural disaster alerts, related to heavy rains, tornadoes, Hurricanes or other weather phenomena
  • Various other unforeseen occurrences effecting our communities